Last updated: 28 August 2026
Growth Garden wants every order to arrive safely, correctly and in the condition you reasonably expect. This policy applies alongside your rights under South African law, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.
Incorrect, damaged, unsafe or defective goods
If an item is incorrect, damaged on arrival, unsafe or defective, contact us as soon as reasonably possible through our Contact page or at growthgardensa@gmail.com. Include your order number and, where helpful, clear photographs of the issue.
Where goods do not meet the quality and safety standards required by law, you may return them within six months after delivery, without penalty and at Growth Garden’s risk and expense. Subject to applicable law, you may choose a repair, replacement or refund. These rights are not reduced because packaging has been opened where opening it was reasonably necessary to identify the problem.
Seven-day cooling-off right for eligible online purchases
For an eligible electronic transaction, you may cancel without giving a reason within seven days after receiving the goods. The direct cost of returning the goods may be for your account. Where this statutory right applies, payments must be refunded within 30 days after cancellation.
Some transactions may be excluded from the statutory cooling-off right where the law permits, including certain personalised or made-to-order goods and certain goods or content that by their nature cannot be returned. Any lawful exclusion does not remove your rights in relation to defective, unsafe, incorrectly supplied or misdescribed goods.
Other change-of-mind returns
If the statutory cooling-off right does not apply, contact us before returning an item. A discretionary change-of-mind return may be accepted where the item is unused, complete and in its original condition and packaging. Approval depends on the nature and condition of the product and does not affect rights that cannot lawfully be excluded.
Pre-orders and cancellations
If you need to cancel a pre-order, contact us as soon as possible. A cancellation received before the order enters packing or dispatch will normally be refunded. Once an order has entered fulfilment or dispatch, the rights and process in this policy apply. Product-specific pre-order information shown before payment forms part of the order.
How to request a return
- Contact Growth Garden before sending anything back.
- Provide your order number, the reason for the request and any useful photographs.
- Wait for return instructions and the approved return address.
- Package the item securely and retain proof of handover or tracking.
Returns sent without prior instructions can be delayed or misdirected.
Refunds
Approved refunds are issued to the original payment method where reasonably possible. Bank or payment-provider processing times may affect when the amount appears. Delivery and return costs are handled according to the reason for the return and applicable law.
Consumer rights
Nothing in this policy excludes, waives or limits any right or remedy that cannot lawfully be excluded under South African law.