Last updated: 3 September 2026
Growth Garden currently plans delivery within South Africa. When ordering opens, the available delivery methods and exact delivery charge for the order will be displayed at checkout before payment. Growth Garden does not promise a particular free-delivery threshold or courier rate unless it is expressly shown at checkout for that order.
Processing begins after successful payment
Creating an account or child profile does not create a packing order. An order only enters Growth Garden's fulfilment process after checkout, successful payment and the applicable fulfilment checks.
Pre-orders and planned launch dates
If a product is specifically offered on pre-order, its current planned launch or dispatch information will be shown before purchase. By placing such a pre-order, you agree to the disclosed dispatch window rather than ordinary in-stock timing. If a material delay occurs, we will make reasonable efforts to notify you and explain available options.
Delivery estimates
Delivery estimates begin after dispatch and are not guarantees. Courier capacity, remote-area routing, weather, public holidays, access restrictions and other circumstances outside Growth Garden's reasonable control may affect delivery. Tracking information will be supplied after dispatch where available.
Delivery addresses
Please check the recipient name, phone number and delivery address carefully before completing checkout. Contact us promptly if something needs to change. An address change cannot always be made after packing or courier collection, and reasonable additional courier costs caused by incorrect or incomplete information may be charged where lawful.
Undeliverable and returned parcels
If a courier cannot deliver because of an incorrect address, repeated unsuccessful attempts or refusal of an otherwise correct parcel, the parcel may be returned to Growth Garden. We will contact you about redelivery or other options and explain any additional courier charge before proceeding.
Damaged, missing or incorrect parcels
If a parcel arrives visibly damaged, contains an incorrect item or appears to be missing an item, contact us as soon as reasonably possible through our Contact page or at growthgardensa@gmail.com. Include your order number and clear photographs where relevant.
Availability and delays
If Growth Garden cannot supply an order, we will notify you and provide the remedy required by applicable law. Unless a different period has been agreed for a pre-order or other product, electronic orders must be performed within the period required by law.
International delivery
International checkout is not currently offered. International delivery will only be introduced after courier costs, customs responsibilities, product restrictions and delivery terms have been tested and published.
Your rights
Nothing in this policy limits rights that cannot lawfully be excluded under South African consumer or electronic-commerce law.