Last updated: 28 August 2026
Growth Garden currently prepares orders for delivery within South Africa. Available delivery methods and the exact charge, including any free standard-delivery offer that applies to your order, are displayed at checkout before payment.
Processing begins after successful payment
Creating an account or child profile does not create a packing order. An order only enters Growth Garden’s fulfilment process after checkout and successful payment.
Pre-orders and planned launch dates
A pre-order product will show its target launch or dispatch information before purchase. Seed Box 1 is currently planned for 30 November 2026 while final prototype, supplier, safety, courier and checkout checks are completed. The product page and checkout information applicable when you order will contain the latest confirmed timing.
By placing a pre-order, you agree to the clearly disclosed dispatch window rather than ordinary in-stock dispatch timing. If a material delay occurs, we will make reasonable efforts to notify you using the contact information supplied with the order and explain the available options.
Delivery estimates
Delivery estimates begin after dispatch and are not guarantees. Courier capacity, remote-area routing, weather, public holidays, access restrictions and other circumstances outside Growth Garden’s reasonable control can affect delivery. Tracking information will be supplied after dispatch where available.
Delivery addresses
Please check the recipient name, phone number and delivery address carefully before completing checkout. Contact us immediately if something needs to change. An address change cannot always be made after packing or courier collection, and additional courier costs caused by incorrect or incomplete information may be charged where lawful and reasonable.
Undeliverable and returned parcels
If a courier cannot deliver because of an incorrect address, repeated unsuccessful delivery attempts or refusal of an otherwise correct parcel, the parcel may be returned to Growth Garden. We will contact you about redelivery or other available options and will explain any additional courier charge before proceeding.
Damaged, missing or incorrect parcels
If a parcel arrives visibly damaged, contains an incorrect item or appears to be missing an item, contact us as soon as reasonably possible through our Contact page or at growthgardensa@gmail.com. Include your order number and clear photographs where relevant so that we can investigate promptly.
Availability and delays
If Growth Garden cannot supply an order, we will notify you and provide the remedy required by applicable law. Unless a different period has been agreed for a pre-order or another product, electronic orders must be performed within the period required by law.
International delivery
International checkout is not currently offered. International delivery will only be introduced after courier costs, customs responsibilities, product restrictions and delivery terms have been tested and published.
Your rights
Nothing in this policy limits rights that cannot lawfully be excluded under South African consumer or electronic-commerce law.